HOSPITAL RCM JOURNAL
Ideas for a more connected workday.
Practical perspectives on revenue cycle operations, technology, and better handoffs.
2023–September 2026 topic archive · These articles were prepared on September 22, 2026. Archive dates organize this collection and do not imply earlier publication.
2026
2025
Team coordination ·
Design an escalation ladder people can use
Define escalation triggers in observable terms and give each trigger a destination.
Read article ↗Revenue integrity ·
Keep revenue integrity handoffs explicit
Document the reason for the handoff, the supporting source, and the decision required.
Read article ↗2024
Automation ·
Plan a hospital workflow pilot around exceptions
Include representative exceptions in the test plan and define what should happen for each.
Read article ↗Reporting ·
What an aging report cannot tell you alone
Pair age with status, blocker, and ownership.
Read article ↗Documentation ·
Make documentation requests easier to resolve
State the specific information needed, the workflow it supports, and the destination for the response.
Read article ↗2023
Denials ·
Build a useful denial review meeting
Select a small number of representative examples and trace how each reached the current state.
Read article ↗Operations ·
Why hospital work queues need an owner
Assign responsibility for the next action, not just responsibility for the queue.
Read article ↗Patient access ·
The hidden cost of a registration handoff
Define readiness from the receiving team’s perspective.
Read article ↗